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October 14th, 2008

LinkedIn Customer Service: Works

LinkedIn Customer Service - will they actually respond?

I had been contemplating to report an issue to the linkedin customer service team. There wasn’t any ticketing system or form to fill. I have had no-response experience with some web2.0 companies in the past and hence was wondering if they will ever respond.

I had to shoot an email to their customer service email address to report my issue.

The first response came within 30 hours. Considering the weekend I was happy with the response time. My issue was resolved within the next few hours. I was impressed. Considering their support volume their turn around time was great.

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